Extérieur

Avis sur Yotel London City

4 out of 5
Yotel London City
96-100 Clerkenwell Road, London, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 535 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 304 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1000." "

9,2/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

marie-eve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would go back anytime!
Séjour de 4 nuits en mai 2024
Réponse de Ali le 9 mai 2024
Dear marie-eve,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

10/10 Excellent

Catherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La chambre est très petite et il n'y a aucune salle de bain séparée. J'ai été surprise de constater qu'un mur de vitre seulement sépare le lit de la toilette. Cependant, étant un couple, il n'y avait aucune gêne en ce sens. Tout le reste de la chambre est parfait, propre et moderne. La salle à manger est très accueillante. Le petit déjeuner est très bien également.
Réponse de Ali le 9 févr. 2024
Dear Catherine ,Thank you for taking the time to share your feedback with us. We're glad to hear that you found many aspects of your stay enjoyable, including the cleanliness, modernity, and welcoming atmosphere of our establishment, as well as the quality of our breakfast offerings.We apologize for any inconvenience caused by the size of the room and the room layout, Yotel is a concept with a compact space for the room with all facilities. We have a range of different rooms, sizes and view which are advertised to our guests to select the best option for them stay. we understand that preferences may vary, and we appreciate your understanding in this matter. We're pleased to hear that despite this, you and your partner felt comfortable during your stay.Your feedback is valuable to us as we continually seek ways to improve our guest experience. We will take your comments into consideration as we assess opportunities for enhancements in the future.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Lauriane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel situé dans un bon quartier et bien desservi (bus et métro), personnel agréable, chambre confortable et petit-déjeuner de bonne qualité.
Séjour de 4 nuits en janvier 2024
Réponse de Mission Control Crew le 24 janv. 2024
Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,Mission Control Crew

2/10 Horrible

Bianca

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Mission Control Crew le 23 janv. 2024
Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us.

8/10 Bien

Adil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Nice and modern. Very good breakfast
Séjour de 2 nuits en novembre 2023
Réponse de Mission Control Crew le 24 déc. 2023
Dear Adil,Thanks a bunch for your kind words and the 4-star love! We're thrilled to hear you enjoyed our modern vibes and that the breakfast hit the spot. Your feedback means the world to us, and we can't wait to welcome you back for an even more fantastic stay next time!

8/10 Bien

Marie-Claude

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommandé
Hôtel dans un quartier calme. Excellent café. Lit queen, chambre petite mais bien pensée. Matelas ferme. Je reviendrai!
Séjour de 4 nuits en septembre 2023
Réponse de Ali le 20 sept. 2023
Dear Marie-ClaudeThank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us . We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Semih le 26 août 2023
Dear Traveler,Thank you for rating us 5-star!We look forward to welcome you back.Best regards,

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Semih le 26 août 2023
Dear Daniel,Thank you for rating us 5-star!We look forward to welcoming you back.Best regards,

8/10 Bien

Hervé

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très propre et très calme avec un style Japonisant À proximité de Farringdon Station donc très facile d’accès par train des aéroports ou par métro
Séjour de 4 nuits en juillet 2023
Réponse de Ali le 6 août 2023
Dear Hervé,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

10/10 Excellent

Emmanuel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en juillet 2023
Réponse de Ali le 29 juil. 2023
Dear Emmanuel,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

10/10 Excellent

DAVID

Les points forts : Propreté et personnel et service
Hôtel récent situé à 50 mètres d’une station de métro aux nombreuses correspondances dont la nouvelle Elisabeth Line en fonction depuis un an (équivalent ligne 14). En seulement deux arrêts vous serez à Bon Street (les champs Élysée de Londres). Personnel jeune et dynamique, toujours à l’écoute et réactif (j’ai été surclassé gratuitement).
Séjour de 5 nuits en juillet 2023
Réponse de Ali le 22 juil. 2023
Dear DAVID,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

6/10 Satisfaisant

DOMINIQUE

Séjour de 3 nuits en mai 2023
Réponse de Semih le 24 mai 2023
Dear Dominique,Thank you for your rating of our hotel. We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Marion

Séjour de 1 nuit en mai 2023
Réponse de Ali le 9 mai 2023
Hi Marion,Thank you very much for taking the time to share your feedbacks. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

10/10 Excellent

Samuel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2023
Réponse de Ali le 25 avr. 2023
Dear Samuel,Thank you very much for your valuable review and feedback! It was a pleasure to have you in our Yotel London Clerkenwell and we hope to see you back soon.Warm regards

8/10 Bien

ulysse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Semih le 10 avr. 2023
Dear Ulysse,Thank you very much for taking the time to review your stay with us. We are pleased that you enjoyed your stay and we look forward to your return.Kind regards,

8/10 Bien

Laurie

Séjour de 3 nuits en mars 2023
Réponse de Ali le 18 avr. 2023
Dear Laurie,Thank you very much for your valuable review and feedback! It was a pleasure to have you in our Yotel London Clerkenwell and we hope to see you back soon.Warm regards

8/10 Bien

Baptiste

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambre propre et confortable. Les WC et la douche étant séparés de la chambre par une parois de verre translucide ne donne pas d'intimité.
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2022
Réponse de Semih le 5 janv. 2023
Dear Laura,Thank you for taking the time to rating us. We are pleased to see that you enjoyed your stay at Yotel London City.We are looking forward to welcoming you again for you next visit.Warm regards,

10/10 Excellent

Isabelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel propre et récent. Secteur tranquille. Idéal pour famille
Séjour de 8 nuits en septembre 2022
Réponse de Mission Control Crew le 13 oct. 2022
Dear Isabelle,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,

10/10 Excellent

ganshof

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Mission Control Crew le 11 août 2022
Dear ganshof, Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,

8/10 Bien

Brice

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Hotel plaisant mais des prestations limitées
Bel établissement bien situé mais des chambres tres petites et sans les prestations d'un 4 étoiles (pas de théière ou cafetière, pas de bouteilles d'eau, pas d'aminity case, pas de chaussons, etc.). Check-in/out tres rapides (a faire soi meme sur des bornes). Petite salle de sport sympa et bons équipements.
Séjour de 8 nuits en juillet 2022
Réponse de Mission Control Crew le 7 août 2022
Dear Brice, Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,

8/10 Bien

Adrien

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pas de proposition Hotels.com Reward VIP / Avantag
Pas de proposition Hotels.com Reward VIP / Avantag
Séjour de 3 nuits en juin 2022
Réponse de MC Crew le 28 juin 2022
Dear Adrien, Thank you very much for taking the time to share your review. We are disappointed that we were not able to meet your expectations. We are going to take note about that to fix it for future stays with us. Kind regards,

10/10 Excellent

Damien

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is a bit small, but it's very well designed and trendy. If you think about the amount of time you spend in an hotel room, it was more than fine. The hotel is very clean, we loved our stay.
Séjour de 8 nuits en mai 2022
Réponse de Eric le 14 mai 2022
Dear Damien, Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,

8/10 Bien

Stéphane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre très petite mais bien équipée Pas de salle de bain indépendante, donc manque d’intimité
Séjour de 3 nuits en avril 2022
Réponse de Eric le 9 avr. 2022
Dear Stéphane, Thank you very much for taking the time to share your feedbacks. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Hotel Management le 23 déc. 2021
Thank you very much for your review following your recent stay. We hope to welcome you again in the next future. Kind regards,

10/10 Excellent

Florent

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’espace dans la suite VIP. Idéal pour venir à Londres en famille avec 2 enfants.
Séjour de 1 nuit en novembre 2021
Réponse de Mission Control Crew le 6 nov. 2021
Dear Florent, Thank you very much for your valuable review and feedback! It was a pleasure to have you in our Yotel London Clerkenwell and we hope to see you back soon. Kind regards,

8/10 Bien

Juliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2021
Réponse de Eric le 23 août 2021
Dear Juliana, Thank you very much for posting a review following your recent stay in our hotel. We are glad to see that you enjoyed your time. See you on your next visit! Kind regards,

8/10 Bien

Salualagi, Logan City

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay here, my only criticism is the bathroom could do with more privacy, maybe get glass enclosure a darker colour. Otherwise it's a great place and I would stay here again and recommend it.
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Sanjana

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Mission Control le 15 mai 2024
Dear Sanjana,Thank you very much for taking the time to share your feedback. We hope you have enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,

8/10 Bien

Gertruda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prima hotel op een prima plek in Londen vlakbij metro netjes modern. Aardige mensen. Het enige wat wij minder prettig vonden was de glazen wanden van het sanitair en wc. Hey glas was melkglas maar je kon wel veel zien/horen. Als stel zou ik dat minder erg vinden maar met mn kids van 13 en 17 is dat wel ongemakkelijk.
Séjour de 3 nuits en mai 2024
Réponse de Mission Control le 13 mai 2024
Hello Gertruda,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,Mission Control Crew

8/10 Bien

Cinzia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfetto
Séjour de 3 nuits en mai 2024
Réponse de Mission Control le 13 mai 2024
Hello Cinzia,Thank you very much for taking the time to review our hotel. We are sorry that we couldn't met your expectations on this occasion. Kind regards,Mission Control Crew

10/10 Excellent

Tomislav

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sauber und ordentlich, sehr nahe Bushaltestelle und Bahnhof. Gutes Frühstück (15 Pfund/Person).
Séjour de 4 nuits en mai 2024
Réponse de Mission Control le 13 mai 2024
Hello Tomislav,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon. Kind regards,Mission Control Crew

10/10 Excellent

Miguel, MIAMI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this hotel
Séjour de 6 nuits en mai 2024
Réponse de Estefania le 10 mai 2024
We're over the moon to hear that you had such a fantastic time at our hotel! Your five-star review brings smiles to our faces and reaffirms our commitment to providing top-notch service and unforgettable experiences. Thank you for sharing your happiness with us, and we can't wait to have the pleasure of hosting you again soon for more wonderful memories!Warm regards,

8/10 Bien

Dawn

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Easy to get to. Clean and quiet. Draw back is the glass doors and walls of the toilet. Not well thought out. Rooms are small, so there isn’t much privacy. Some things should be left to the imagination. Bonus that they store luggage for free for the day after check out.
Séjour de 1 nuit en mai 2024
Réponse de Estefania le 10 mai 2024
Thank you for sharing your thoughts! We're pleased that you found our Yotel conveniently located, clean, and quiet. As a compact hotel, we aim to provide a unique experience with efficient use of space. We appreciate your feedback regarding the glass doors and walls in the toilet area, and we're continually exploring ways to enhance privacy while maintaining our innovative design. It's great to hear that you benefited from our complimentary luggage storage service. We hope to have the opportunity to welcome you back for another stay in the future.Kind regards,Mission Control Crew

10/10 Excellent

Krista

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was a great spot to stay for a few days in London! Public transportation was very accessible and there were good food options nearby. The food downstairs was a bit overpriced.
Séjour de 5 nuits en mai 2024
Réponse de Mission Control le 9 mai 2024
Dear Krista,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

6/10 Satisfaisant

neil

Les points forts : Propreté
Average hotel, easy to Train Never got any VIP perks
Séjour de 4 nuits en mai 2024
Réponse de Mission Control Crew le 9 mai 2024
Dear Neil,Thank you for taking the time to write us a feedback. We are glad to hear that you enjoyed the location next to the train station. We hope to have the opportunity to welcome you again soon in the future.The perk you should expect from us as per your VIP status is a voucher offering you 20% OFF food & beverage for one of your bills at Revolve. This voucher has been placed by our Crew Member on your bed before your arrival along with a welcome card.Do not hesitate to share with us if you were expecting some other kind of perks so we can communicate the feedback to your travel agent in order to avoid any future miscommunication from their end.Warm regards,

10/10 Excellent

Kipp Ron

Very clean room.
Séjour de 1 nuit en mai 2024
Réponse de Elena le 7 mai 2024
Dear Kipp,Thank you for your glowing review! We're delighted to hear that you found our room exceptionally clean. Providing a pristine environment is always our top priority, and we're thrilled to have met your expectations.Looking forward to hopefully welcoming you back soon!

10/10 Excellent

Luciana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Ali le 9 mai 2024
Dear Luciana ,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,

10/10 Excellent

Auke Sjoerd

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They have a smart concept where the rooms are relatively small but well and smartly organized. Rooms are clean. Breakfast is a bit basis but good.
Séjour de 5 nuits en avril 2024
Réponse de Mission Control le 6 mai 2024
Hello Auke Sjoerd,Thank you very much for taking the time to share your feedback. We are pleased to read that you have enjoyed your stay with us and look forward to seeing you again soon.Kind regards,Mission Control Crew

8/10 Bien

Gabi

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms were extremely small and there was just a toilet and shower blocked off and the bedroom. There wasn’t an actual bathroom. But staff were nice and friendly.
Séjour de 4 nuits en avril 2024
Réponse de Elena le 3 mai 2024
Dear Gabi,Thank you for sharing your thoughts with us! We're glad to hear that you found our staff nice and friendly. As a capsule-style hotel, our design focuses on maximizing efficiency and keeping everything within close proximity. We understand that our compact rooms may not suit everyone's preferences, as they prioritize space-saving features. However, we also offer a range of other room options tailored to different experiences, including larger rooms.We appreciate your feedback and hope to welcome you back!

8/10 Bien

Milagros

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff, clean and convenient location! Only con is the rooms are small; not enough room to open luggage’s and have walking space.
Séjour de 4 nuits en avril 2024
Réponse de Elena le 3 mai 2024
Dear MilagrosThank you for taking the time to share your experience! We're delighted that you found our staff excellent and appreciated our clean and convenient location. We understand that our capsule-style concept might not suit everyone's preferences, as it prioritizes efficiency and compactness. However, we also offer a variety of other room options tailored to different experiences, which may provide more space and flexibility for guests who prefer it. We appreciate your feedback and hope to welcome you back for another memorable stay soon!

6/10 Satisfaisant

Ciashadai

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great location, very small room but walkable distance to lots of train stations and cute attractions.
Séjour de 3 nuits en avril 2024
Réponse de Elena le 3 mai 2024
Dear Ciashadai,Thank you for sharing your feedback!We're thrilled to hear you appreciated our prime location. As a capsule-style hotel, we pride ourselves on maximizing every inch of space to provide a cozy and convenient experience, however if that is not your style, we also have bigger rooms for a different experience.Being close to numerous train stations and charming attractions is what we aim for, ensuring that everything you need is within easy reach. We hope you had a fantastic stay and look forward to welcoming you back soon!

8/10 Bien

mathilde

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Fint og rent hotel. Nemt med offentlig transport til Gatwick lufthavn. Personalet var venlige, men kun få af dem smilede. Bartenderen var sur og irriteret på gæsterne og det påvirkede stemningen i baren.
Séjour de 3 nuits en avril 2024
Réponse de Elena le 1 mai 2024
Dear Mathilde,Thank you for your feedback. We're glad to hear that you found our hotel nice and clean, and that our location made your journey to Gatwick airport convenient. We sincerely apologize for any inconvenience caused by the demeanor of our staff. Rest assured, we take your comments seriously and will implement better training to ensure all our team members provide a welcoming and friendly atmosphere for our guests.Your feedback helps us improve, and we hope to welcome you back for a more enjoyable experience in the future.

8/10 Bien

Fabrizio

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Posizione ottima per raggiungere tutte le zone principali di Londra in 15 20 minuti massimo. Spazio e allocazione servizi igienici in camera non all altezza di un 4 stelle
Séjour de 3 nuits en avril 2024
Réponse de Estefania le 1 mai 2024
Thank you for your valuable feedback. We're delighted to hear that you enjoyed your stay with us, especially our convenient location.At Yotel, we embrace a concept of compact space with the amenities expected of a 4-star hotel. We offer a variety of room types and sizes to cater to the diverse needs of our guests.We are looking forward to have the opportunity to welcome you back again in the future.Best regards,EstefaniaMission Control

6/10 Satisfaisant

Heike

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unser Zimmer war sehr klein, man hat quasi nur ein bisschen Platz um‘s Bett herum gehabt, aber da wir quasi nur zum Schlafen da waren kein Problem. Dusche und WC sind durch eine Milchglas-Schiebetür abgetrennt durch welche man sich ungestört unterhalten kann, wenn einer von beiden auf dem Klo ist. Wer hingegen dabei Privatsphäre bevorzugt, schickt den Zimmerpartner lieber aus dem Zimmer ;) Von der Lage gut, aber ich würde beim nächsten Mal ein anderes überteuertes Zimmer in London testen!
Séjour de 2 nuits en avril 2024
Réponse de Mission Control le 29 avr. 2024
Thank you very much for taking the time to review our hotel. We are sorry that we couldn't met your expectations on this occasion. Yotel is a concept with a compact space for the room with all facilities. We have a range of different rooms, sizes and view which are advertised to our guests to select the best option for them stay.Kind regards,Mission Control Crew

10/10 Excellent

Iris Eva

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr nettes und aufmerksames Personal. Gutes Frühstück. Ich schätze die Ruhe sehr, hatte bisher auch immer Zimmer mit schönem Ausblick Richtung Shard und St. Paul‘s. Sehr zu empfehlen.
Séjour de 3 nuits en avril 2024
Réponse de Mission Control le 29 avr. 2024
Hello Iris Eva,Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us and found the staff and the location convenient. We look forward to welcoming you back soon.Kind regards,Mission Control Crew

10/10 Excellent

camilo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 14 nuits en avril 2024
Réponse de Ali le 28 avr. 2024
Dear Camilo, Thank you very much for taking the time to share your feedback. We are pleased to see that you have enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Kristine, South Hadley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Donald

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Television didn't work and the phone didn't work so you couldn't even call reception. I had to report it, but they were unable to sort me out.
Séjour de 1 nuit en avril 2024
Réponse de Mission Control le 28 avr. 2024
Dear Donald,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the television and phone during your stay. This falls short of the standards we strive to uphold for our guests. Rest assured, we will investigate the issue further to prevent such occurrences in the future. Your feedback helps us improve, and we appreciate your patience and understanding. Thank you for choosing our hotel and we hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

LINDA VIVIENNE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff extremely friendly.
Séjour de 7 nuits en avril 2024
Réponse de Elena le 25 avr. 2024
Dear Linda,Thank you so much for your kind words! We're absolutely delighted to hear that you found our staff to be extremely friendly. Providing exceptional service with a warm smile is at the heart of what we do. We hope to welcome you back for another fantastic experience!