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Avis sur Leonardo London Heathrow Airport

4 out of 5
Leonardo London Heathrow Airport
Bath Road, West Drayton, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 2168 avis sur 3881." "
Note des voyageurs de 8 (Bien), d’après 1083 avis sur 3881." "
Note des voyageurs de 6 (Satisfaisant), d’après 368 avis sur 3881." "
Note des voyageurs de 4 (Médiocre), d’après 147 avis sur 3881." "
Note des voyageurs de 2 (Horrible), d’après 115 avis sur 3881." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Max, Saint Laurent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have a happy day
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 15 mai 2024
Dear Max,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
555555
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 12 mai 2024
Dear Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

Robin

Les points forts : Propreté
One night for the airport terminal 3.
The room was a bit smallee than expected and although we booked a room with a view of the runway, in the far distance you could see this but in fact mostly one just saw the busy and noisy road in front. The wall in the bedroom was badly stained. Otherwise apart from being tired the hotel appeared clean. The bus cost to terminal over the road is £2 and the shuttle £8, or a taxi £17 take your pick
Séjour de 1 nuit en janvier 2024
Réponse de Leonardo Team le 20 janv. 2024
Dear Robin,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team

8/10 Bien

NGUYEN KIM

Séjour de 1 nuit en novembre 2023
Réponse de Leonardo Team le 21 nov. 2023
Dear NGUYEN KIM,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

8/10 Bien

Dany, Gatineau

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were good. But restaurant food was awful.
Séjour de 1 nuit en octobre 2023
Réponse de Comment from Hotel Management le 15 oct. 2023
Dear Dany,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

10/10 Excellent

JONATHAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très luxueux pour le prix que jai payé, propre et un service à la clientele impeccable
Séjour de 1 nuit en septembre 2023
Réponse de Leonardo Team le 8 oct. 2023
Dear Jonathan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

8/10 Bien

Eider

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C'est très proche de l'aéroport
Séjour de 1 nuit en juin 2023
Réponse de Leonardo Team le 24 juin 2023
Dear Eider,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

10/10 Excellent

Marie-Helene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tres confortable et pratique. La navette est pratique mais coute cher pour la courte distance a parcourir
Séjour de 1 nuit en juin 2023
Réponse de Leonardo Team le 24 juin 2023
Dear Marie-Helene,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

8/10 Bien

Réal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon emplacement pour un voyageur en transit
Séjour de 1 nuit en juin 2023
Réponse de Leonardo Team le 15 juin 2023
Dear Réal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
As it should be.
Séjour de 2 nuits en mai 2023
Réponse de LEONARDO TEAM le 12 mai 2023
Dear Albert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Daniel

Séjour de 1 nuit en mai 2023
Réponse de Leonardo Team le 24 mai 2023
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Roula

Séjour de 1 nuit en mars 2023
Réponse de LEONARDO TEAM le 30 mars 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Christine

Séjour de 3 nuits en décembre 2022
Réponse de l le 6 janv. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

claudine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de l le 22 déc. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Valérie

Séjour de 1 nuit en décembre 2022
Réponse de l le 16 déc. 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

stephane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for py purpose
Perfect for catching flight early in the morning
Séjour de 1 nuit en août 2022
Réponse de Leonardo Team le 19 août 2022
Dear stephanie ,Thank you for your feedback and its good to hear you enjoyed your stay with us.We hope to welcome you back!

8/10 Bien

CHRISTELLE

Séjour de 1 nuit en août 2022
Réponse de Leonardo Team le 1 sept. 2022
Dear CHRISTELLE ,Thank you for your feedback.We hope to welcome you back!

10/10 Excellent

Veronique

Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 26 juil. 2022
Dear Veronique, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Fady

Séjour de 1 nuit en mai 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 17 juil. 2022
Dear Guest, Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We hope to welcome you to our hotel very soon!

10/10 Excellent

Geneviève

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon service à l'accueil. Chambre propre, grand, très bien! Emplacement pratique.
Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 14 juil. 2022
Dear Genevieve, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2022
Réponse de Leonardo Team le 14 juil. 2022
Dear Guest, Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We hope to welcome you to our hotel very soon! Sincerely,

8/10 Bien

patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Leonardo Team le 16 juin 2022
Dear patrick , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super établissement
Très bon hôtel, bien situé et très confortable. Un accueil très professionnel et très serviable.
Séjour de 1 nuit en mai 2022
Réponse de Leonardo Team le 9 juin 2022
Dear Anthony , Thank you for your feedback and its good to hear you enjoyed your stay with us. We hope to welcome you back!

8/10 Bien

Rénald

Séjour de 1 nuit en avril 2022
Réponse de Leonardo Customer Services Team le 8 mai 2022
Dear Renald , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

8/10 Bien

Simon

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Bien insonorisé malgré que l’aéroport soit juste en face. La chambre était irréprochable. Par contre, les aires communes sont désuètes et une drôle d’odeur y règne à l’arrivée.
Séjour de 1 nuit en avril 2022
Réponse de Edijs S le 14 avr. 2022
Dear Simon , Thank you for providing your valuable feedback. Your helpful comments are much appreciated and will help us to improve. We hope to welcome you back at Leonardo Hotel Heathrow.

10/10 Excellent

Fatiha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proche de l'aeroport bus pour l'aeroport pres de l'hotel.belle chambre bonne literie et bon petit dejeuner
Séjour de 1 nuit en mars 2022
Réponse de Leonardo Hotel Heathrow le 31 mars 2022
Dear Faitha , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

8/10 Bien

JEANNE

Séjour de 1 nuit en mars 2022
Réponse de Front Office Manager - Edijs S le 10 mars 2022
Dear Jeanne , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

10/10 Excellent

Moira

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel close to the airport
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 16 mai 2024
Dear Moira,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

morris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived late, around 12am (late flight in from HK), and checked out early around 7am, so really this place was all about a mattress and pillow. It was perfect, clean, good attentive staff and close to the airport. The only difficulty I found was that I was surprised that along with our room cost there was an extra cost for parking in the hotel carpark. This cost was 15 pounds for not much more than 7 hours. Obviously coming from New Zealand, this was a shock, but during our time in the UK we are beginning to understand that parking costs are high in a number of cities. Otherwise, we were very happy with our stay, and would recommend.
Séjour de 1 nuit en avril 2024
Réponse de Leonardo Hotel le 16 mai 2024
Dear Morris,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

jamie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property. Close to Airport with shuttle. clean.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 16 mai 2024
Dear Jamie,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our clean room. Ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 Excellent

Tony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great facility, hard to find by car, but friendly helpful staff and very close to the airport but well soundproofed
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 16 mai 2024
Dear Tony,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Additionally, ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We look forward to welcoming you back again.Kind regards,Leonardo Team

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They allowed me to check in two hours early, my tummy appreciated it.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 16 mai 2024
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Mr. Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was clean & modern. The food at the bar excelled and the Breakfast was excellent!
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 15 mai 2024
Dear Lynn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel location is a convenient for quick and easy access to Heathrow Airport. The negative issue is the food quality and selection at the restaurant is severely wanting.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 15 mai 2024
Dear Daniel,Thank you for your feedback ! We apologize for any inconveniences caused. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

8/10 Bien

Douglas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Hoppa shuttle bus service is a big reason to make hotels near Heathrow a good option, but not if they were substandard with respect to service and schedule as they were this visit.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 15 mai 2024
Dear Doughlas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Jan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place with a very helpful and pleasant staff.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 15 mai 2024
Dear Jan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a spacious and clean room. And very easy to use the paid shuttle to and from the airport terminal. Staff was friendly and helpful, and the restaurant was nice. I did not check out the environments outside, and there's not much space surrounding the hotel. Good for travelers wanting to make sure they're on time for their flights.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 14 mai 2024
Dear Matthew,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team

8/10 Bien

Claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The area around, but property was nice!
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 14 mai 2024
Dear Claudia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Pardis

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buffet breakfast included variety of options and the quality was good. Gluten free bread with dedicated toaster was available as well. The staff at reception was not super welcoming when I went to get coffee around 1 am.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 13 mai 2024
Dear Pardis,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay, especially our full varied English buffet breakfast. We are, however, very sorry to read about the inconveniences you experienced during your stay. We will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We look forward to welcoming you back again.Kind regards,Leonardo Team

10/10 Excellent

Amanda C

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, friendly staff. Convenient to airport but not a good location if you want to explore London.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 13 mai 2024
Dear Amanda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Francesca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Leonardo le 15 mai 2024
Dear Francesca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

Kikelomo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a good stay. One of the staff (Ivan) was particularly nice.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 13 mai 2024
Dear Kikelomo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. It is fantastic that you found our staff very accommodating, especially Ivan. We hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Adrian, Negril

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenience and location for Airport - Combined with competitive pricing
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 11 mai 2024
Dear Adrian,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay, especially the modern room that offered excellent value for the price. Ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. . We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

10/10 Excellent

Dawn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick stay. Had a 12 hour layover at airport so stayed here. Wish we could have experience more. Saw restaurant and bar which was full of laughter and everyone was friendly. Staff made us welcome and upgraded our room at no cost, they arranged our travel back to airport in morning and coffee. Would love to go back.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 11 mai 2024
Dear Dawn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. . It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Providing excellent service is important to us, and we are pleased that we could contribute to a positive stay. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

6/10 Satisfaisant

Estrella

Voyage en groupe
Les points faibles : Équipements
Small dinning area the hall. The lobby needs TLC
Séjour de 8 nuits en mai 2024
Réponse de Leonardo Team le 11 mai 2024
Dear Estrella,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. We will promptly share your comments with our management team, and together, we will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We look forward to welcoming you back again.Kind regards,Leonardo Team

8/10 Bien

Stuart

Les points forts : Propreté et personnel et service
U
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 11 mai 2024
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Fred

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The restaurant, service and food were excellent.
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Hotel le 11 mai 2024
Dear Fred,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Bien

Owning

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
spacious room. just little old property but really convenience location
Séjour de 1 nuit en mai 2024
Réponse de Leonardo Team le 10 mai 2024
Dear Owning,Thank you for your feedback! We are glad you found our rooms spacious and appreciated our convenient location. We're committed to providing comfortable accommodations. We hope you enjoyed your stay overall, and we look forward to welcoming you back in the future.Kind regards, Leonardo Team

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large clean rooms with very comfortable beds
Séjour de 1 nuit en mars 2024
Réponse de Leonardo Team le 10 mai 2024
Dear Tina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team